सुचना तथा प्रबिधि कार्यलयको वडापत्र तथा Citizens Charter

Government Of Nepal
Ministry of Communication and InformationTechnology
Department of Information and Technology
Citizen Charter

S.No.	Service details	Process need to be completed by party to get Services	Required documents	Fees	Processing Time	Responsible Person/ Section	Service flow time	Complaint Officer
1.	Letter / Request Registration	Letter / Request	-	Free of Cost	Immediate	Letter / Request	From 10:15 Am to 4:30 Pm	Director General
2.	Payment, mortgage	Bill	Billing, Purchase Order or Process Completed	Free of Cost	Maximum 7 working Days	Account Officer(Financial Administration Section)	From 10:15 Am to 4:30 Pm	Director General
3.	IT System/Web Application/ Website (Security) Audit	Application / Official letter	-	Free of Cost	Based on work, 2 to 15 working days	Director (Training, Research and Development Section)	From 10:15 Am to 4:30 Pm	Director General
4.	IT Emergency Response	Application	-	Free of Cost	Based on work, 2 to 15 working days	Director (Training, Research and Development Section)	From 10:15 Am to 4:30 Pm	Director General
5.	Government Cloud Service	Official letter	Form	Free of Cost	Within 1 Working days	Director(E-Governance Section)	From 10:15 Am to 4:30 Pm	Director General
6.	Check out the information technology system (GEA) as per the criteria	Official letter	Requirement Analysis & Design Document	Free of Cost	Within 15 Working days	Director(E-Governance Section)	From 10:15 Am to 4:30 Pm	Director General
7.	IT Park Education tour	Official letter	-	Free of Cost	Within 3 Working days	Director (Administration, Planning and Monitoring Section)	From 10:15 Am to 4:30 Pm	Director General
8.	Technical Consultation	Application / Official letter	-	Free of Cost	Within 2 Working days	Director (Training, Research and Development Section)	From 10:15 Am to 4:30 Pm	Director General
9.	IT training to Government employee	Application / Official letter	-	Free of Cost	Within 1 Month	Director (Training, Research and Development Section)	From 10:15 Am to 4:30 Pm	Director General
10.	Information related to Department of IT and IT System	Application / Official letter	-	Free of Cost	Maximum 7 working Days	Information Officer	From 10:15 Am to 4:30 Pm	Director General
11.	Grievance and Complain	Application or Notice	Related documents and proofs	Free of Cost	Maximum 7 working Days	Director (Administration, Planning and Monitoring Section)	From 10:15 Am to 4:30 Pm	Director General
12.	Planning, programs and progress	Application	-	Free of Cost	Maximum 7 working Days	Director (Administration, Planning and Monitoring Section)	From 10:15 Am to 4:30 Pm	Director General
13.	Installation of Centralized e-Attendance	Application / Official letter	-	Free of Cost	Maximum 7 working Days	Director (Infrastructure Development, Security and Regulation Section)	From 10:15 Am to 4:30 Pm	Director General
14.	E-School MIS	Application / Official letter	-	Free of Cost	-	Director (Infrastructure Development, Security and Regulation Section)	From 10:15 Am to 4:30 Pm	Director General
15.	ICT in Education & Digital Content	Application / Official letter	-	Free of Cost	Maximum 2 working Days	Director (Infrastructure Development, Security and Regulation Section)	From 10:15 Am to 4:30 Pm	Director General

Note:

1. Every Friday office will be closed at 3 pm. From Kartik 16 to Magh 15 working time will be shorten by an hour except Friday. Office remains closed on Saturday.  
2. In case of any difficulty to get the services mentioned above, you may contact to responsible staff.
3. If the person is not satisfied with the service provided by department even after contacting to responsible staff, then he/she may also lodge a complain to the concerned section director.
4. The complain given to the section director will immediately be considered according to the nature of the hearing. If not considered, he/she may contact to the Director General. 
5. Administration, Planning and Monitoring Section can be contacted for office information.
6. Office Contact Numbers:  Phone No. 01-4491439, 4491598, 4485705, 4489237, 4493198  Fax No. 01-4493198